About Returns

We want you to be completely satisfied with your purchase from our store. If you need to return an item, please review the following guidelines:

  • Items may be returned within 30 days of the delivery date for a refund or exchange.
  • To be eligible for a return, the item must be unused and in the same condition that you received it, with all original tags and packaging intact.
  • To initiate a return, please contact our customer service team with your order number and the reason for the return. We will provide you with a return authorization and instructions for returning the item(s).
  • Please note that we do not cover the cost of return shipping or refund the original shipping charges in the event of a return.  In most cases shipping charges are not refundable.  You will be responsible for paying for your own shipping costs for returning your item unless otherwise stated.
  • A restocking fee of 15% will be deducted from the refund amount for all returned items.
 
Payment Method Refund Method Refund Time (Once Refund Is Processed)
Credit Card Credit Card 7-10 business days
Debit Card Debit Card Up to 10 business days

Truck Lines Only Open Truck Door

You the Customer are Responsible to Unload

Missed 3rd Party Freight Delivery is subject to a freight re-delivery fee

Important Notice: every computer screen can reproduce the Carpet tiles color differently – so if the colors are critical to your purchase –
ask the sales associate to pull the tile and accurately describe your Carpet Tile purchase over the phone